Service - Welcome to AVMI

Our Teams

, Mar 2018

Service

The Service department are the team that are committed to providing our clients with the best in class customer service. We are the team that look after our clients’ business critical collaboration spaces and ensure they are kept online to enable engaging and hassle free meeting experiences.

The team is big, so we have people dealing with clients’ from our 24/7 global helpdesk, field engineers travelling to site to fix any hardware failures, as well as managed onsite engineers who are dedicated resource to some of the most high profile international clients.

We cover everything from answering calls, logging incident tickets, remote monitoring, planned maintenance visits and much more. Our skillset covers a broad range of services including event management, video production, video conferencing, and managed digital media services to name just a few. And if that wasn’t enough we also have an amazing team of service delivery managers who are responsible for ensuring the right services are being delivered and our engineers have the right resources available for development.

If you love working in fast paced environments, dealing with people and have an outgoing personality, we would be thrilled if you joined our growing team. Check out the list of different vacancies below to see if there is something that fits your requirements.

A DAY IN THE LIFE OF

Ben joined AVMI’s service desk as a level one Co-ordinator in 2016. Having no previous audio visual or office experience, he has immersed himself in his role and gone from strength to strength. In 2017 Ben was promoted to a level two Co-ordinator where he plays a pivotal role in ensuring our clients receive the best in class customer service.

He is responsible for the day to day management and boarding of some of our most high-profile client support contracts which involves answering calls, logging tickets, sending field engineers to site and providing incident reports. On top of providing exceptional customer service, Ben also mentors and trains our new employees, to ensure they receive the adequate support to comfortably transition into their new role.

Vacancies

AV Event Technician (Birmingham)

The Event Technician’s prime function is to provide Event and AV/VC technical support across all Customer HQ event spaces. Operation of Event Specific equipment includes – Audio Desk, Vision Mix, CCU and providing Webcast, Video Conferencing and show calling services. APPLY NOW
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Service Coordinator (Hong Kong)

You will assist clients when their fault cannot be solved by the 1st line technical support team. The role will involve making decisions on how the request should be dealt with, what follow-up action is required and then channelling the information and requests to the relevant people for subsequent action. APPLY NOW
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AV Maintenance Engineer (London)

The AV Maintenance Engineers’ prime function is to provide AV technical support across all meeting rooms across our client’s campus. This position involves a high degree of exposure,  sometimes working with executive management and managing directors to provide the services below. APPLY NOW
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Service Delivery Manager (London)

Working with other Service Delivery Managers, Service Operations Manager, on-site AV Managers, Team Leaders, and the Service Contracts Team. APPLY NOW
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Service Coordinator (Sunbury-on-Thames)

Assisting our clients with faults raised in an efficient and timely manner bringing all calls to a satisfactory closure. APPLY NOW
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Field Service Engineer (Sunbury-on-Thames)

Working with some of the industry’s leading engineers and support teams you will learn all the qualities necessary to become successful in Field Service Engineering. APPLY NOW
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1st Line Technical Support (Sunbury-on-Thames)

Working within our large Service Desk team, this busy and varied role will involve dealing with AVMI’s impressive client base ensuring that a confident and professional level of customer service is being delivered. APPLY NOW
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AV Event Technician (London)

The position involves a high degree of exposure, working sometimes with executive management and managing directors of the Bank to provide the services listed above. APPLY NOW
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AV Technician (London)

The position involves a high degree of exposure, working sometimes with executive management and managing directors of the Bank to provide the services listed below. APPLY NOW
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Cover Technician (London)

Supporting the requirements of the company in which placed with by providing maintenance support of Audio Visual and Video Conferencing equipment and systems onsite. APPLY NOW
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