Our Teams

, Mar 2018

Service

The Service department are the team that are committed to providing our clients with the best in class customer service. We are the team that look after our clients’ business critical collaboration spaces and ensure they are kept online to enable engaging and hassle free meeting experiences.

The team is big, so we have people dealing with clients’ from our 24/7 global helpdesk, field engineers travelling to site to fix any hardware failures, as well as managed onsite engineers who are dedicated resource to some of the most high profile international clients.

We cover everything from answering calls, logging incident tickets, remote monitoring, planned maintenance visits and much more. Our skillset covers a broad range of services including event management, video production, video conferencing, and managed digital media services to name just a few. And if that wasn’t enough we also have an amazing team of service delivery managers who are responsible for ensuring the right services are being delivered and our engineers have the right resources available for development.

If you love working in fast paced environments, dealing with people and have an outgoing personality, we would be thrilled if you joined our growing team. Check out the list of different vacancies below to see if there is something that fits your requirements.

A DAY IN THE LIFE OF

Ben joined AVMI’s service desk as a level one Co-ordinator in 2016. Having no previous audio visual or office experience, he has immersed himself in his role and gone from strength to strength. In 2017 Ben was promoted to a level two Co-ordinator where he plays a pivotal role in ensuring our clients receive the best in class customer service.

He is responsible for the day to day management and boarding of some of our most high-profile client support contracts which involves answering calls, logging tickets, sending field engineers to site and providing incident reports. On top of providing exceptional customer service, Ben also mentors and trains our new employees, to ensure they receive the adequate support to comfortably transition into their new role.

Vacancies

Corporate Events Technician (Newbury)

The position involves a high degree of exposure, working with executive management and managing directors of the Bank to provide best in class services across all Audio Visual-related part of event services. APPLY NOW

Client Technician Intern (London)

Job description pending. APPLY NOW

Project Manager (London)

Job description pending. APPLY NOW

Event Manager (London)

Job description pending. APPLY NOW

AV Technician (New York)

The position involves a high degree of exposure, working with executive management and managing directors of the client to provide the services listed below. APPLY NOW

Enterprise Service Coordinator (Sunbury)

As an Enterprise Service Coordinator, you will assist clients when their fault cannot be solved by the 1st line technical support team. APPLY NOW

Field Service Engineer (Sunbury)

Working with some of the industry’s leading engineers and support teams you will learn all the qualities necessary to become successful in Field Service Engineering. APPLY NOW

AV Event Manager (New York)

The Event Manager's prime function is to provide AV event planning and management across a range of live events and to be accountable to all stakeholders for their delivery. APPLY NOW

Service Contracts Administrator (Sunbury)

The Service Contracts administration role is a busy role and will involve dealing with customers on a daily basis. APPLY NOW

1st Line Technical Support (Sunbury)

Working within our large Service Desk team, this busy and varied role will involve dealing with AVMI’s impressive client base ensuring that a confident and professional level of customer service is being delivered. APPLY NOW
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