Global VNOC Service
Operating from our three state-of-the-art Network Operations Centres (NOCs) in London, New York and Hong Kong, our dedicated team of service co-ordinators and technical experts specialise in the follow-the-sun global enterprise support. Each team member manages a limited number of clients, ensuring that every incident is handled efficiently and quickly. Our service co-ordinators manage RMAs and spares inventory globally. Our technical experts have a detailed understanding of your IT, UC and AV setups, and will typically have network access to facilitate remote diagnostics and resolutions wherever possible. We also deliver fast and effective management of local engineers dispatched to site.