MANAGED ONSITE SERVICES

COMPREHENSIVE. HANDS-ON. HASSLE-FREE. OUR SUITE OF ONSITE SUPPORT SERVICES ENABLES ENTERPRISE-WIDE OUTSOURCING WITH TOTAL PEACE OF MIND.

DRIVING EFFICIENCIES AND MAXIMISING BUSINESS OUTCOMES

ONSITE RESOURCE

With one of the largest pools of certified AV engineers in the industry, we ensure that your technology runs smoothly, all the time.

Providing all the benefits of a highly trained and dedicated AV team – without the fixed overhead or headache of direct employment and management – we enable the total outsourcing of your AV team.

Our Managed Onsite (MOS) services are administered by our Service Delivery Managers from our three service centres in London, New York and Hong Kong. This ensures you benefit from the highest service levels, reporting, accountability and effectiveness.

With AVMI operating as an extension of your IT/Facilities Management department, you can focus on your business with complete reassurance.

SUPPORT AND MAINTENANCE

Our dedicated onsite staff provide real-time support for your end users, ensuring your meetings and events always run as planned.

We also provide a range of white glove services, including meeting support. From setting up rooms and video conferences in advance to on-hand support for the duration of the scheduled meeting, we ensure your important meetings proceed smoothly.

Any issues that may occur can usually be resolved without escalation, but if required, our engineers manage any escalation to our field service engineers or third party maintenance providers.

With flexible solutions that are built around your business requirements, we maximise uptime, drive efficiencies and expand business outcomes.

EVENT MANAGEMENT

Our comprehensive portfolio of event and hire services is designed to meet all your corporate event requirements. From concept and design, through to equipment hire and event support, we ensure hassle-free events.

Critical meeting. Staff training day. Company conference. AGM. Whatever the occasion, we work with you to define your requirements, arrange all the necessary resources, set up the equipment and manage everything.

We also provide webcasting, video conferencing and live streaming services, enabling you to engage global audiences and share everything that happens at your event.

AVMI_EventManagement

TRAINING AND USER ADOPTION

For us, handing over a well-engineered solution is not the final step in ensuring that end users gain the maximum benefit from our solution. Promoting user adoption is key to the successful deployment of any new technology solution. Which is why we put particular emphasis on ensuring a successful transition into business-as-usual.

Our dedicated transition engineering team focuses solely on project transition and end user training to promote adoption. We can implement a tailored training programme, based around your specific solution and the needs of your individual user groups. We can even add our experience and expertise to internal marketing campaigns and the production of printed and digital collateral, as required.

We also recommend a three-month user adoption review. Our team comes to see the solution in use, working alongside your end users to discuss ways in which they can maximise the benefit of the solution. This could be through tweaks or changes to the solution, or through further training and support. We are always available to support you every step of the way, ensuring you maximise the benefits of everything we do.